Apologies to those that have not received support over the past month or so. We've corrected issue with the support email. firstname.lastname@example.org should be working correctly now which means you should get a response with a ticket number.
Thanks to MightyMango and Futiles for helping clear up the back log. If you still have an issue, please email again or drop a message in the support forum.
Sorry again for the delays. If you do not receive support after 3 or 4 days, please let me know.